Agency Feedback - Harmony Homestay

AGENCY FEEDBACK

Your agency has been selected to participate in our VIP (Very Important Partner) Feedback Survey.

We value your working relationship with Harmony Homestay. You trust us with your students care and we don’t take that lightly!

We want your feedback on how we’re doing and would love any recommendations you have on how we can improve our services.

We know you and your team are busy but would really appreciate if at least one person from your team could take 5 minutes to fill out our survey. We would love to hear from as many people from your staff as possible and anyone who would like to participate is encouraged to give their own feedback using the same link.

The more feedback we get, the better we can be!

Name(Required)

First Last

Agency(Required)

Email(Required)

Please rate Harmony Homestay in the following areas.

Rates(Required)

Please rate how you feel Harmony Homestay rates compare to industry standards.

Wow thanks! What do we do that makes you think so highly of us?

What have we been doing well that brings us to that rating? What could we do better?

We’re sorry to hear your experience has not been great. Tell us more about where we have lost confidence and how we can improve because we want to do better!

Rate Explanation

Staff Support(Required)

What is the quality of service you receive from Harmony Homestay staff?

Wow thanks! What do we do that makes you think so highly of us?

What have we been doing well that brings us to that rating? What could we do better?

We’re sorry to hear your experience has not been great. Tell us more about where we have lost confidence and how we can improve because we want to do better!

Staff Support Explanation

Quick Communication(Required)

Please rate how often you feel Harmony Homestay staff reply to you within 24 hours.

Wow thanks! What do we do that makes you think so highly of us?

What have we been doing well that brings us to that rating? What could we do better?

We’re sorry to hear your experience has not been great. Tell us more about where we have lost confidence and how we can improve because we want to do better!

Quick Communication Explanation

Quality of Host Families(Required)

Please rate how well you think the families your students have been matched with meet the expectations of your agency.

Wow thanks! What do we do that makes you think so highly of us?

What have we been doing well that brings us to that rating? What could we do better?

We’re sorry to hear your experience has not been great. Tell us more about where we have lost confidence and how we can improve because we want to do better!

Quality of Host Families Explanation

Student Mentor Services(Required)

Please rate the level of support your students are getting from Harmony Homestay staff while in the program.

Wow thanks! What do we do that makes you think so highly of us?

What have we been doing well that brings us to that rating? What could we do better?

We’re sorry to hear your experience has not been great. Tell us more about where we have lost confidence and how we can improve because we want to do better!

Student Support Services Explanation

Please rate how easy you find it to work with Harmony Homestay.(Required)

What's the main reason for this score? How can we do better?

Are there things we do differently from competitors that make us stand out? (Please explain.)(Required)

Are there things our competitors do that you wish we did? (Please explain.)(Required)

Do you plan to continue using Harmony Homestay Services? Why or why not?(Required)

Is there any other feedback you'd like to provide?

Would you like to be contacted about your responses?(Required)

Comments

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